Debt collection resources and insights | Flexys

In-depth guides

Long-form, practical guides for people who run collections.

Transforming debt collection: a guide for lenders

The full case for modernising collections. How to cut your cost to collect, meet Consumer Duty and collect more, without adding headcount or replacing your core system.

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Implementing an effective pre-arrears strategy

How to spot financial difficulty before a missed payment. The warning signs worth building alerts around, what a pre-arrears strategy involves, and what the FCA now expects.

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Omnichannel collections: a guide to contact strategy

Omnichannel is not a channel count. How to choose channels, time sends and keep one conversation across email, SMS, WhatsApp, in-app messages and post.

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Credit & Collections Technology Think Tank and Awards 2026

FCA guidance on AI in collections: a readiness check

Lendtech Summit 2026

AI-generated complaints: should you answer AI with AI?

Consumer vulnerability moves. Collections needs to keep up.

FTT Festival 2026

Build vs buy collections software: the wrong question

Cover of the Flexys guide, Preparing for water's regulatory reset

Water's regulatory reset: what collections teams need to know

Water collections under PR24: delivering while the regulator changes

Webinar: Your Customers Are Using AI: Is Your Collections Team Ready?

Webinars & Podcasts

Cover of the Flexys guide, Preparing for Ofgem's Consumer Outcomes

Ofgem's Consumer Outcomes: what energy collections teams need to know

All Together Money Scottish Conference 2026

The best time to fix your collections technology is when you don't need to

Utility Week - Consumer Vulnerability & Debt Conference 2026

Commercial VRPs: a new lever for collections teams under Consumer Duty pressure

Webinars and replays

The ultimate measure of excellent support is actively seeking out customers who might be struggling to pay their bills and offering help to resolve their situation before they fall into arrears.