Resources

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Optimising collections strategy with Champion/Challenger testing

Using data segmentation for better customer outcomes and higher recoveries

How empathy boosts engagement, lowers costs, and drives sustainable recoveries

Why overnight batching is your biggest cost (and how real-time data fixes it)

Inside Flexys' Community Day: Where compliance meets opportunity

Why ‘Call us 9-5’ is your biggest collections failure

5 critical questions to ask when choosing debt collection software

Webinar: Designing digital journeys that build trust and meet the Consumer Duty

Webinars & Podcasts

From legacy to leapfrog: Billing Finance's transformation with Flexys collections software

How can the energy sector tackle its £4bn consumer debt crisis?

From multichannel to omnichannel: rethinking debt communications for better access and results

Guide: Choosing a core system of record

Guide: Implementing an effective pre-arrears strategy

Report: UK Consumer Lending Payments Trends 2025

Inside a live digital transformation: Credit Week panel session

Webinars and replays

The ultimate measure of excellent support is actively seeking out customers who might be struggling to pay their bills and offering help to resolve their situation before they fall into arrears.