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Legacy collections technology creates friction. It slows down change, inflates operational costs, and makes regulatory compliance a constant challenge. So, what does a successful move to a modern platform actually look like?

Hear directly from our client, Billing Finance. In this episode of The Fintech Show, our CEO James Hill is joined by their Director of Transformation and Technology, Jemma Holland, to discuss the practical realities of replacing outdated systems. They explore the challenges and the significant opportunities unlocked by modern, data-driven collections technology.

Jemma explains first-hand how Billing Finance achieved its leap. She details their move away from the constraints of old systems to a new operational model where change is fast, data provides clear insights, and the collections team is fully empowered to act.

Watch this discussion to learn:

• The real cost of legacy tech: Why the "if it isn't broken" mindset is a direct barrier to efficiency and growth.
• Satisfying customer expectations: How to deliver the 24/7, real-time digital service that people now demand.
• Compliance without complexity: Discover how event-driven software like Flexys makes regulatory reporting straightforward and fast.
• A new way of working: Hear how Billing Finance's team can now create and adapt customer journeys themselves, without needing a developer.
• Smarter collections: How to use data science and machine learning to fine-tune your credit and collections strategies.

To learn more about how we could help you transform collections, reach out by clicking below.