When plans fail, everyone loses: lenders face expensive re-engagement costs, customers fall deeper into stress and disengagement, and regulators see a failure to prevent foreseeable harm.

A key issue is a lack of buy-in. If the customer doesn't feel like a partner in the process, they're less likely to stay on track. Could a shift from passive processing to active collaboration be the key to securing the commitment you need?

We’ll be joined by Emily Sweigart, Senior Consultant at Cowry Consulting and Manu Peleteiro, Co-Founder of InBest AI to discuss how to foster customer buy-in and create solutions that work for everyone.

Date: Thursday, 26th March 2026
‍
Time: 11:00 - 11: 45
‍

Whether you are looking to refine your operational efficiency, improve customer outcomes or lead the way in regulatory excellence, this conversation will offer a fresh perspective on balancing process and partnership.

Register to watch live or on demand, using the button below.