Collections software for retail finance
High volumes, low balances and customers who expect to sort things out online. Flexys gives retail finance providers one system to manage every account in arrears, from first missed payment to resolution.
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The economics of retail lending collections are unforgiving
A retail lending book means thousands of small balances. Chasing each one by phone and letter costs more than many of the accounts are worth, and it is not how your customers want to deal with a missed payment on a store card or point-of-sale agreement.
At the same time, the FCA expects the same standard of care on a £300 balance as on a £30,000 one. Affordability, vulnerability and fair treatment all have to be evidenced, whatever the account size.
Flexys automates the routine work, routes the right accounts to your agents, and gives every customer a self-service route to a payment plan. Your cost to collect falls while your evidence trail gets stronger.
How Flexys is configured for retail finance
Self-service around the clock
Customers set up plans, make payments and manage their account online, at any hour. Most resolve their arrears without ever needing to call.
Automation built for small balances
Automated workflows handle the high-volume, low-balance work that makes agent-led collections uneconomic. Agents only touch the accounts that genuinely need them.
Affordability and vulnerability built in
Every communication, arrangement and decision is recorded in one place, with a full audit trail. Affordability and vulnerability checks are built into the journey, not bolted on.
One brand or several, one system
Add products, volume or brands without adding headcount. Whether you run one brand or several, collections keeps pace as the book grows.
Trusted by lenders and finance providers
Finance providers including Billing Finance and OSB Group run their collections on Flexys.
Retail lending books of every shape fit the same system.
One brand or several. Each keeps its own customer-facing identity.
Store cards or point-of-sale finance. Different products, different arrears profiles, the same workflows behind them.
One collections record. Everything feeds a single view, whatever the customer bought or where.
Retail finance collections software: common questions
What is retail finance collections software?
Software that manages customer accounts in arrears for retail credit providers: store cards, point-of-sale finance, catalogue credit and similar products. It automates communications and workflows, gives customers a self-service portal, and keeps a complete, auditable record of all collections activity in one system.
Can one system handle several brands?
Yes. Flexys supports multiple brands and products in a single configuration. Each brand keeps its own customer-facing identity and journeys, while your team works from one collections record across the whole book.
How does Flexys support Consumer Duty in retail lending?
The FCA's Consumer Duty requires firms to deliver good outcomes for retail customers, including those in arrears. Flexys records every action, communication and decision with a full audit trail, applies configurable rules for vulnerability and affordability, and evidences the treatment each customer received. That gives you the records to demonstrate outcomes, though how you meet the Duty remains a matter for your own compliance advice.
Can customers set up their own payment plans?
Yes. The self-service portal lets customers view their account, check affordability and set up a plan that works for them, without calling your team. Agent-led journeys remain available for customers who need them.
Do we have to replace our existing systems?
No. Flexys integrates with your core banking or account management system, which stays the source of balances and payments. Flexys replaces the spreadsheets, inboxes and manual processes where collections work otherwise lives.
See Flexys configured for retail finance
Book a demo and we'll walk through how Flexys handles a high-volume retail lending book: the automation, the self-service journeys and the audit trail behind them.
Book a demo