Five short animated explainers, collected in one place. The first covers what Flexys is. The other four each show one part of it: customer self-service, automation, the audit trail and omnichannel contact.
What Flexys is and who it's for. The four outcomes every collections team is measured on, improving customer outcomes, reducing risk, spending less to collect and collecting more, and how one system delivers all four from a single customer record. Start here if Flexys is new to you.
A customer logs in at a time that suits them, works through a short set of questions and leaves with a payment made, a plan they can afford or a request for help. No queue, no call. The straightforward cases resolve themselves, and your agents get the time back for the conversations that need one.
Accounts route themselves to the right worklist, policy is applied the same way every time and the routine happens without anyone starting it. A payment arrives, a form is submitted, a hold expires, and whatever follows just happens. Your team changes the rules without waiting on developers.
Every change, decision and interaction on an account is recorded as an event the moment it happens, with what caused it, who triggered it and why. When an auditor or a complaint asks you to show your working, it's already there, not reconstructed from diary notes afterwards.
Collections compliance and audit trail
Email, SMS, WhatsApp, secure message and letter, all in one conversation, sent on a schedule that follows where each account sits. Customers hear from you on the channel they'll answer, and when they're ready to pay, it's simple to do. Contact strategies can be tested against each other, and the one that collects more wins.
Book a demo and we'll walk through the parts that matter to you.
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