Collections software for building societies

Members expect a mutual to treat them differently when money gets tight. Flexys gives you one system to do that at scale: early support, fair forbearance and a complete record of every decision.

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Couple talking through their finances with an adviser at home

Building society member checking their account on a phone

A member's expectations, a bank's rulebook

Members trust a building society to put them first, and arrears is where that trust is tested. A rigid process or an unreturned call does more damage to a mutual than to a lender with shareholders.

The rules are the same as any bank's. Mortgage arrears rules, Consumer Duty and the FCA's expectations on vulnerability all apply, and arrears work often still runs across a mortgage system, spreadsheets and manual workarounds.

Flexys brings that work into one system, with automated workflows and customer self-service handling the routine, so your team's time goes to the members who need a conversation. Every action lands in one auditable collections record.

How Flexys is configured for building societies

Support that feels like a mutual

Members hear from you early and can arrange payments online, in their own time. Treatment reflects their circumstances, not just the balance.

Your arrears team, focused

Automation handles reminders and routine arrangements, so your team spends its time with the members who need a person.

Forbearance on the record

Configurable rules for forbearance and vulnerability, with a complete audit trail behind every decision, ready for your board, your auditors and the FCA.

Change without the IT queue

Your team changes journeys, letters and strategies directly. No waiting for a release window when rates move or guidance changes.

What one system changes for a building society

Bringing arrears into one system changes three things for a society and its members.

One view of the member. Every contact, arrangement and decision sits in one record, so nobody has to piece together a member's history before helping them.

Mortgages and unsecured, side by side. Mortgage arrears and personal loan or overdraft arrears run in one system, each with its own rules.

Evidence on demand. Forbearance, vulnerability treatment and outcomes are reportable from the same record, ready for board reporting and regulatory review.

Collections software for building societies: common questions

Does Flexys work with our mortgage system?

Yes. Flexys integrates with core banking and mortgage systems, which remain the source of balances and payments. Flexys holds the complete record of collections activity: communications, arrangements, actions and decisions.

Can Flexys handle mortgage arrears and forbearance?

Yes. Forbearance options and treatment paths for mortgage arrears are configurable, and every decision is recorded. Your obligations under the FCA's mortgage rules and Consumer Duty remain your own; Flexys gives you the records to evidence them.

Is Flexys suitable for a smaller society?

Flexys is configured, not custom-built, so societies of different sizes run the same software. The right fit depends mainly on your arrears volumes, which is worth talking through on a demo.

How does Flexys support vulnerable members?

Flexys applies configurable rules for identifying and treating vulnerability, and records every interaction with a full audit trail. The FCA's four drivers of vulnerability (health, life events, resilience, capability) can be reflected in your treatment paths.