What would better collections be worth to you?

Put in a few numbers about your arrears book and collections team. We'll show what you could collect, save and avoid each year, using results our clients have already achieved.

Your numbers

Round figures are fine. Everything updates as you type.

All live accounts, not just those in arrears.
%
Total balance in arrears at a point in time.
£
Full-time equivalents, including team leaders.
Fully loaded: salary, benefits and overheads.
£
Calls your team answers from customers in arrears.
Complaints linked to arrears or collections activity. Leave our estimate if you're unsure.
This sets how much improvement we assume. You can adjust it below.
Adjust the assumptions

Each assumption sits below a result a Flexys client has already achieved. Move them to suit your business.

Uplift in arrears collectedWater Plus achieved 5%
%
Team capacity freed for higher-value workWater Plus achieved 20%
%
Inbound calls moved to self-serviceIndustry figure for customer channel choice
%
Fewer collections-related complaintsWater Plus achieved 25%
%
Cost per inbound callAgent time, telephony and overhead
£
Cost to handle a complaintExcludes Ombudsman case fees
£

Estimated annual benefit

£0

Collecting more

£0

Reducing cost to collect

£0

Improving customer outcomes

£0

Reducing risk

Not priced in

Fewer complaints, consistent treatment and a full audit trail all reduce regulatory and reputational exposure. We don't put a number on that here.

Illustrative only. Results depend on your book, your customers and how you work today. Figures exclude working-capital gains from faster payment.

How the numbers are worked out

BenefitBasisPer year

Want this as a short written business case?

Leave your email and we'll send the breakdown with your figures, plus how Flexys clients got there.

Where the assumptions come from

The defaults sit below what Water Plus, the UK's largest water retailer, achieved after moving its collections onto Flexys software. The calculator starts from those results and lets you dial them down.

5%

more of the arrears book collected, before counting faster payment

20%

of collections team time freed for customers who need a person

25%

fewer collections-related complaints