Migrating your Legacy Collections System – 4 Key Considerations
Key Drivers and Considerations We understand that migrating from a legacy debt collection system to...
Flexys provides the leading scalable, flexible and extensible debt management, collection and recovery solution for the digital age.
Our Control+ platform is leading the field, transforming the way organisations engage with their customers, improving efficiency and employee experience.
Our digital-first solution maximises operational efficiency, reduces the cost to collect and ensures that you deliver the best possible customer service while protecting your business from reputational and regulatory risk.
We call this Intelligent Debt Resolution.
Introduction In 2020, we presented a talk about digital transformation within debt collection at the...
Introduction The Standard Financial Statement has been a valuable addition to the debt collection process...
With a series of cost-of-living hits landing, it’s hard to underestimate the impact on customers...
"By working with Flexys, we were able to provide customers with an end-to-end digital self-serve solution for the very complex combination of options available under PAYG. The tight regulatory timeframes for deployment meant there was a significant degree of pressure to deploy but the considerable time, effort and commitment from both Virgin Money and Flexys colleagues allowed us to provide slick and modern ongoing support to our customers impacted by the pandemic."
"Flexys were undoubtedly one of the best partners we worked with and played a significant role in the MotoNovo Finance story."
"Most recently you and your team were instrumental to our response to Covid, which enabled us to not only take great care of our customers at their time of need but also ensure as a business, the pandemic didn't blow us off course."
"We have been impressed with Flexys’ blend of enthusiasm and pragmatism in testing and adopting new approaches to improve outcomes for clients and their customers."
"The global pandemic has only served to highlight the importance that applications of AI are underpinned by a strong sense of corporate responsibility and ethical behaviour. These are values where we have found common cause with Flexys since the start of our collaboration.”
"Billing Finance partnered with Flexys following the successes of MotoNovo and have seen very positive results even early in our journey and product development. A great team to work with."
“We selected Flexys as our partner to develop this specific solution as it puts the end customer at the heart of the solution. The technology is an effective solution that helps both banks and their customers, and I’m confident that it can be applied to a breadth of other scenarios in the future.”
"Flexys’ genuine partnership approach is unique within the market and they have a creative and innovative way of thinking. They’re always guiding us towards what else technology can do to make our business better."
"Flexys really understand our business and have been responsive in delivering technology that adds a great deal of value to our collections team and ultimately, to our customers."
"We chose Flexys because of their innovative approach. They bring a wealth of experience and knowledge from the finance sector and they really understand collections. Whereas other potential suppliers we spoke with offer solutions that are “off-the-shelf”, Flexys were far more adaptable to our business and customer needs. They've been helping us create a solution for the future, not one based on what’s already been done."
"A fantastic partnership that evolves Collections strategy into the digital age with a powerful focus on meeting the differing needs of our customers. It has been positive working together to build a flexible digital solution that positions us for the future!"
"Customers in arrears can now access online services to help them create a budget and resolve their arrears at a time and place convenient to them. This digital innovation means we can concentrate resources where they are needed most and engage with customers using the channels they prefer."
“Flexys were able to deliver changes in 2 days where our existing supplier took 6 months or more.”
"When COVID hit, we quickly created some specific journeys within our digital platform. We worked with Flexys to very quickly get that up and running. Digital for us, was a game-changer.”
“We did an NPS survey around the COVID journeys (created with Flexys) and had an NPS score of +72 which is world-class, certainly in debt collection.”
“We couldn’t have been happier with the service provided by Flexys, they have been brilliant.”
“We are delighted to be partnering with Flexys. We like the team, and we like their solution, and we are confident Flexys will help us develop a market-leading Servicing and Collections operation for the benefit of our customers.”