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Water Providers - Residential

Ethical, efficient debt collection for residential Water Providers

Vulnerability-first household collections, with the evidence a supervisory regulator will expect.

Challenges

1

A regulatory reset: a supervisory regulator is replacing Ofwat, and CCW is already auditing debt journeys

3

Managing large vulnerable customer populations

2

Rising arrears with no disconnection lever, so engagement quality is the only tool

4

Manual, siloed workflows

How we can help

Vulnerability-aware journeys

Built-in workflows identify and support at-risk customers from day one.

Customer self-service portal

Let customers arrange payments, update details, or flag hardship 24/7.

Regulatory compliance

Paying Fair applies today and supervision is coming. Every action is auditable, account by account.

Automation and insight

Reduce admin time and drive smarter engagement through automation and analytics.

Learn how Flexys supports residential water collections.

Resources

View all our resources

Water Plus and Flexys partner to deliver state-of-the-art debt management solution

Water collections under PR24: delivering while the regulator changes

Why outdated debt collection software is a risk to your business

Our customers

What they say

“It’s totally transformed the way we work and the way we’re managing our collections processes.”

Water Plus

“Flexys are undoubtedly one of the best partners we’ve worked with.”

MotoNovo Finance

Our clients can create the best debt resolution for each of their customers.

This helps them to exceed expectations and collect more, faster.

Interested? Let’s talk.