Collections software for asset finance

When a customer falls behind on an asset agreement, more is at stake than a missed payment. Flexys gives you one system to act early, agree what's affordable and record every decision.

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Arrears that can end with recovering the asset

Asset finance arrears carry a cost most lending doesn't: if things go wrong, recovering and remarketing the asset. Acting early and agreeing something affordable is usually far cheaper than getting there.

Books are often mixed. Agreements with consumers, sole traders and small partnerships can be regulated, while larger business agreements may not be. Collections teams need rules that tell them apart, and evidence that each customer was treated fairly.

Flexys handles the routine through automated workflows and customer self-service, so your team's time goes to the agreements at risk. Every action lands in one auditable collections record.

How Flexys is configured for asset finance

Early, practical support

Contact starts at the first missed payment, on the channel your customer uses. Individuals and businesses can agree an arrangement online, without waiting for a call back.

Agents on the cases that matter

Automated reminders and routine arrangements clear the simple arrears, so your team works the agreements where the asset is at risk.

The right rules for each agreement

Configure different treatment for regulated and unregulated agreements, with a complete audit trail behind every decision.

Grow the book, not the team

Write more agreements and add products without adding collections headcount. Your team changes strategies and journeys directly.

What one system changes in asset finance

Asset finance collections often runs on spreadsheets and email alongside the lending system. One system for collections changes three things.

Earlier action. Arrears are worked from the first missed payment, before an agreement drifts towards termination.

One record, whoever the customer is. Every contact, arrangement and decision sits in one record, whether the customer is a consumer, a sole trader or a company.

Fair treatment you can show. Forbearance and vulnerability decisions are recorded and reportable, on regulated and unregulated agreements alike.

Asset finance collections software: common questions

Does Flexys handle both regulated and unregulated agreements?

Yes. Workflows and rules are configurable, so regulated and unregulated agreements can follow different treatment paths in the same system. Which rules apply to which agreement is your compliance team's decision; Flexys applies them and records the result.

Does Flexys integrate with our asset finance system?

Yes. Flexys integrates with your lending or asset finance system, which remains the source of balances and payments. Flexys holds the complete record of collections activity: communications, arrangements, actions and decisions.

Can business customers use self-service?

Yes. The self-service portal lets customers make payments, set up payment plans and manage their account online, whether they're an individual or a business.

How does Flexys help with Consumer Duty?

For regulated agreements, Flexys records every interaction and decision with a full audit trail and evidences the outcome each customer received. Your compliance obligations remain your own; Flexys gives you the records to evidence them.