Webinar: Your Customers Are Using AI: Is Your Collections Team Ready?

AI is no longer just changing how organisations operate — it's changing how customers engage. Whether seeking financial guidance, understanding their rights, or preparing a complaint, customers are increasingly turning to AI before contacting businesses.

Chaired by Flexys CEO James Hill, this session explores how the rise of AI-assisted customers is reshaping collections and complaints management.

Joining James are Sam Challenger from Billing Finance, and Mel Chell from Solaris Law. Together, they'll discuss how AI-generated correspondence is changing customer interactions, creating new challenges for complaints and collections teams, and raising important questions around accuracy, consistency, and customer outcomes.

Join us on 24th September to explore what the AI-assisted customer means for the future of collections and complaints.