Flexys partners with The Very Group on customer support technology

Bristol, UK - Flexys, a provider of technology for supporting customers in arrears or financial difficulty, announces a partnership with The Very Group to enhance the technology used to help those who fall behind on payments, helping them to get back on track with the right support at the right time.

The software will give The Very Group's teams a real-time, complete view of each customer's situation, so they can make more informed decisions, respond to individual circumstances, and offer suitable, affordable options.

With the partnership, Flexys will provide:

• a complete, real-time view of each customer's account, so teams can tailor their response to individual circumstances.
• one place for advisers and strategy teams to see the full picture and act on it.
• affordability tools built in, to help agree repayment plans customers can genuinely sustain.
• automation that handles routine steps, freeing advisers to spend time with the customers who need more help
• reporting built on real-time data, so the business can see how well customers are being supported

The software is designed with FCA Consumer Duty in mind, helping The Very Group evidence that it delivers good outcomes for customers who find themselves in difficulty.

"Our partnership with The Very Group reflects our commitment to helping financial services providers deliver more effective, personalised customer support through technology.” said James Hill, CEO of Flexys. “Our software is designed to make it easier to understand individual circumstances, provide appropriate support and give customers greater flexibility in how they manage their finances."

The project reflects where the industry is heading. Under FCA Consumer Duty, lenders and credit providers are expected to show they deliver good outcomes for customers in difficulty. More are now moving to modern, cloud-native software that puts each customer's circumstances, real-time information and affordability at the centre of the support they offer.

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About The Very Group

The Very Group is a unique digital business that combines online retail and flexible payments. Our digital retail brands, Very and Littlewoods, help to bring 2,000 desirable labels within easy reach of more customers.

Across electrical, home, fashion and more, we sell everything our 4.2 million customers could need, except food. And our flexible payment options, which are provided responsibly via our Very Pay platform and regulated by the Financial Conduct Authority, help our customers manage their household budgets.

We have over a hundred years of history behind us, but at our heart there is a passion for change – to constantly improve what we do, to innovate with data and technology at our core and to be the best possible place to work.

Want to see the software behind the partnership?