Credit Week 2026
23-25 June 2026, Celtic Manor, Wales
We're really excited to be a Knowledge Partner for Credit Week again this June.
We’ll be there for all 3 days, joining a panel on customer-centric collections and how lenders are using empathy, data, and behavioural insights to improve outcomes for both customers and businesses. You’ll also find us at our stand throughout the event, talking all things collections and, as always, we’ll have our usual tasty coffee.
Make sure you catch our panel session at 13:55 on Wednesday 24th June (as part of the Collections stream):
The New Era of Customer-Centric Collections
Our CEO, James Hill, will be speaking alongside Chris Jackson, Head of Collections & Recoveries at Aldermore, and Beth Kelly, Compliance Director at Oakbrook.
During the session they'll discuss:
- How the tone of collections impacts brand reputation, customer trust, and long-term recovery rates
- How lenders are balancing commercial performance with customer wellbeing amid rising economic pressures and affordability challenges
- The role of data, segmentation, and behavioural insights in building personalised collections journeys
- Real-world examples of compassionate collections strategies that still deliver strong, sustainable outcomes
When's Credit Week?
Tuesday 23rd - Thursday 25th June 2026
Where?
Celtic Manor, Wales
