Webinar: Smarter collections: Unlocking VRPs for better outcomes and customer experience

Rigid repayment schedules, failed direct debits, and reactive outreach are no longer delivering the outcomes customers or organisations need. As expectations around flexibility, transparency, and customer experience continue to rise, many collections teams are rethinking how repayments should work in a real-time world.

Chaired by Flexys CEO James Hill, this session explores how Open Banking Variable Recurring Payments (VRPs) are helping organisations modernise collections strategies.

Lawrence Byers, Principal Product Manager at Acquired.com, and Simon Pritchard, Product Manager at Flexys, will unpack why traditional payment methods are creating friction, how VRPs work in practice, and where forward-thinking organisations are already using them to improve recovery rates, reduce operational overhead, and deliver better customer outcomes.

We’ll explore how real-time payment visibility, flexible repayment arrangements, and smarter engagement strategies can help collections teams move from reactive recovery to more adaptive, customer-centric journeys.

Make sure to tune in!