OSB Group accelerates digital transformation with Flexys collections software
Bristol, UK - Flexys, the specialist in cloud-native debt collections technology, is pleased to announce the successful expansion of its partnership with OSB Group. Following the successful launch of Flexys within the Rely brand last year, the project is now being scaled further across OSB Group’s residential and buy-to-let (BTL) portfolios providing a unified, end to end digital experience for the Group’s specialist brands.
Driving digital transformation in specialist lending
This expansion is a key component of a wider transformation programme designed to deliver scalable, cloud-based architecture. By leveraging Flexys’ modern technology stack, OSB Group has moved to a more dynamic data environment, shifting from a traditional monthly refresh cycle to daily updates.
This increased data agility allows for more informed, automated decision-making, ensuring that the collections process is both efficient and highly responsive to individual customer circumstances.
Strategic value and operational agility
Flexys’ software is designed to handle the complexities of specialist lending. Unlike rigid, account-based legacy systems, Flexys’ customer-centric model enables OSB Group to manage intricate BTL and residential portfolios with ease. The platform empowers agents through a sophisticated digital portal, streamlining workflows and ensuring a consistent, high-quality experience across all brands.
This partnership directly aligns with Flexys’ four core pillars:
- Improving customer outcomes: ensuring agents have the most current data to support fair and tailored resolutions.
- Reducing risk: utilising a resilient, cloud-native architecture that adapts to evolving regulatory requirements.
- Reducing the cost to collect: driving efficiency through automated workflows and digital-first processes.
- Collecting more and growing: building a future-proof operation that supports OSB Group’s growth in the specialist mortgage market.
"We are delighted to see the tangible impact our software is having on OSB Group,” said James Hill, CEO of Flexys. “We built Flexys to manage exactly this kind of complexity. It’s rewarding to see our technology helping OSB Group move toward automated, digital-first experiences. This rollout is a huge step in our partnership and a significant win for both operational efficiency and the customer experience."
Matthew Baillie, OSB Group Chief Operating Officer, said:
"This transformation in financial support gives us a modern, scalable technology platform that simplifies complexity and enables us to operate more efficiently. By embedding automation and improving how we use data, we’ve created a stronger foundation that allows us to enhance the way we support customers back to financial stability, innovate more effectively, and support the bank’s future growth."
About OSB
OSB is a leading specialist mortgage lender, primarily focused on carefully selected sub-segments of the mortgage market such as Buy to Let, Residential, complex commercial and semi-commercial, development finance, bridging and asset finance. With over 150 years of expertise, it upholds responsible lending and fair debt collection practices while ensuring regulatory compliance. Learn more: www.osb.co.uk
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