Collections software for motor finance lenders
Motor finance collections has to hold two things at once: an asset that can be voluntarily terminated or repossessed, and a customer who needs a fair outcome under Consumer Duty. Flexys gives your team one system to handle both, with every communication, arrangement and decision recorded.
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The pressure on motor finance collections
The sector is handling the consequences of the FCA's work on historic commission arrangements alongside ordinary arrears. Volumes arrive in waves rather than a steady flow, and complaints and collections activity have to be evidenced together rather than reconciled afterwards.
Legacy setups make that harder than it needs to be. The agreement sits in one system, the vehicle in another, and the customer conversation somewhere else again. When a case turns into a complaint, or a customer exercises their right to voluntary termination, the full picture has to be assembled by hand.
How Flexys is configured for motor finance
Forbearance for regulated agreements
Payment plans, holidays and term adjustments built around regulated agreements, with affordability assessed first and the reasoning recorded against the account.
Termination and recovery in the same record
Voluntary termination, surrender and repossession run inside the collections record rather than as a side process, so the account history stays whole.
Volume without headcount
Automated journeys and self-service absorb spikes in contact volume, so a surge in cases doesn't become a recruitment round.
Evidence across collections and complaints
Complaint handling can sit in the same auditable record as the collections activity it relates to, so the evidence is in one place when it is asked for.
Proven at MotoNovo Finance
MotoNovo Finance introduced a digital hardship journey on Flexys, letting customers in difficulty resolve their situation online rather than waiting in a queue.
"Flexys are undoubtedly one of the best partners we've worked with."MotoNovo Finance
Motor finance collections: common questions
Does Flexys handle voluntary termination?
Yes. Voluntary termination, surrender and recovery run inside the same collections record as the arrears activity, so the account history stays in one place.
Does Flexys replace our loan management system?
No. Flexys holds the complete record of collections activity and integrates with your loan management system, which remains the source of balances and payments.
Can complaints be handled alongside collections?
An optional integrated module records, tracks and resolves complaints end to end, keeping the complaint and the collections activity it relates to in the same auditable record.
More on motor finance collections
See how Flexys handles motor finance collections
Walk through the system with someone who knows motor finance collections, and see how it would fit your operation.
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