Collections software for credit unions
Your members joined a credit union because it treats people fairly. Flexys helps you carry that through arrears: supportive, consistent member loan collections, run by a small team without the manual workload.
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Fair treatment shouldn't depend on spreadsheets
Most credit unions run collections with a small team and a lot of manual effort: spreadsheets, standard letters, and phone calls that members increasingly don't answer. It's slow, hard to evidence, and it pulls people away from serving members.
The regulatory bar doesn't bend for size. Credit unions are expected to identify vulnerability, treat members in arrears fairly, and show their working, with the same rigour as any lender.
For years, the honest objection was cost: purpose-built collections software looked like something only banks could afford. That's changing. By joining together through shared-services organisations, credit unions are pooling their buying power and getting access to the same technology on terms that work for a mutual.
Flexys automates the routine work, gives members an online route to sort their arrears themselves, and records everything in one auditable place. Your team spends its time on the members who need a conversation.
How Flexys is configured for credit unions
Members sort it themselves
Members manage their arrears online: check their balance, set up an affordable plan, make a payment. No queueing on the phone, no awkward conversation unless they want one.
A small team, a larger book
Automated reminders and workflows replace the manual chasing. A small team runs a larger loan book without working longer hours.
Consistent treatment, evidenced
Every contact, arrangement and decision recorded with a full audit trail. Vulnerability flags and treatment rules are configured once and applied consistently to every member.
Grow without the bottleneck
Earlier, more consistent contact means more members resolve arrears sooner. Grow the membership and the loan book without collections becoming the bottleneck.
Stronger together: the shared-services model
Shared-services organisations are changing what credit unions can afford. CU Share, the UK's first credit union service organisation (CUSO), is the clearest example: credit unions including Scotwest and Capital Credit Union have access to Flexys collections software that they couldn't justify buying alone.
Join together. Credit unions pool their demand through a shared-services organisation.
Share the cost. Cutting-edge technology not previously in reach becomes affordable for all of them.
Raise the standard. Every member gets the same standard of support a bank customer would get.
Flexys works with credit unions through CU Share, through other shared-services arrangements, or directly.
Credit union collections software: common questions
Which software helps credit unions improve member loan collections?
Purpose-built collections software, rather than a general CRM or manual processes. Flexys is collections software used by credit unions including Scotwest and Capital Credit Union, who access it through CU Share, the UK's first credit union service organisation. It automates arrears communications and workflows, gives members a self-service portal to manage their account, and keeps a complete, auditable record of all collections activity in one system.
Can smaller credit unions afford collections software?
Increasingly, yes, through shared services. CU Share, the UK's first credit union service organisation (CUSO), pools demand from credit unions and small mutuals so they can access technology together that no single institution could justify alone. Scotwest and Capital Credit Union access Flexys this way, though credit unions can also work with Flexys directly. And because Flexys is configurable rather than bespoke, a small team can run it without technical staff.
How does it help credit unions meet regulatory expectations?
Credit unions are regulated by the FCA and PRA, and collections activity is expected to deliver fair outcomes for members, including those in vulnerable circumstances. Flexys records every action with a full audit trail, applies consistent, configurable treatment rules, and evidences how each member was treated. What the rules require of your credit union is a matter for your own compliance advice.
Can members manage their arrears online?
Yes. The member-facing portal lets members view their position, set up an affordable repayment plan and make payments at any time. Members who prefer to talk to your team still can; the portal is an option, not a replacement.
Does Flexys work alongside our existing core system?
Yes. Your core system stays the source of balances and payments. Flexys integrates with it and holds the complete record of collections activity: communications, arrangements, actions and decisions.
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See Flexys configured for credit unions
Book a demo and we'll show you how member loan collections run on Flexys: the member portal, the automated journeys and the audit trail behind them.
Book a demo