Debt collection software for banks
Banks run collections across more products, brands and portfolios than any other lender, under the most scrutiny. Flexys gives your collections operation one system: every communication, arrangement and decision recorded, every Consumer Duty outcome evidenced, without adding headcount as portfolios grow.
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The pressure on bank collections
Consumer Duty has moved the question from "did you follow the process" to "did the customer get a good outcome", and the FCA expects the evidence account by account. Collections is where that expectation lands hardest, because it deals with customers at their most vulnerable.
Meanwhile collections activity is often split across product silos: the card team can't see the mortgage arrears, and the complete picture of a struggling customer lives nowhere. Legacy systems weren't built to answer either problem.
How Flexys is configured for banking
Multiple brands, one system
Run multiple brands, portfolios and product lines on a single instance, each with its own workflows, communications and branding, in one system with one audit trail.
A unified customer view
See every product a customer holds in one place, so treatment reflects their whole situation rather than one account in isolation.
Consumer Duty evidence on demand
Every communication, arrangement and decision recorded. When the FCA asks how a customer was treated, the answer is a lookup, not a project.
Secure self-service
Customers set up plans, update circumstances and ask for help online, reducing inbound pressure and improving outcomes for those who'd rather sort it themselves.
Proven in multi-brand banking
Aldermore and OSB Group both run their collections on Flexys, each across multiple brands and product lines.
Every brand on one instance. Each brand keeps its own communications and treatment paths.
Every product in one view. Cards, loans and mortgages sit in the same collections record.
Every decision evidenced. One audit trail across the group, brand by brand.
The same pattern scales in both directions, whether you run one brand with several portfolios or a group with many of each. Configuration changes ship without a development cycle, so strategies keep pace with the book.
Bank collections software: common questions
Does Flexys replace our core banking system?
No. Flexys holds the complete record of collections activity and integrates with core banking systems such as Mambu, Tuum and SaaScada, which remain the source of balances and payments.
How does Flexys support Consumer Duty?
Configurable journeys, vulnerability flags and a full audit trail let you evidence fair treatment and good outcomes account by account. This is not legal or compliance advice. Speak to a qualified adviser about your obligations.
Can different brands run different strategies?
Yes. Each brand or portfolio on the instance carries its own workflows, communications and branding, with results visible side by side across the group.
See how Flexys handles multi-brand banking collections
Walk through the system with someone who knows bank collections, and see how it would fit your operation.
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