Cloud-native or cloud-based technology – what is the right choice for debt collection?
If you’re researching your next debt collection system or considering an ‘upgrade’, you will have...
Flexys provides a modular, highly scalable and extensible debt management, collection and recovery solution for the digital age.
Our cloud-native solution maximises operational efficiency, reduces the cost to collect and ensures that you deliver the best possible customer service while protecting your business from reputational and regulatory risk.
We call this Intelligent Debt Resolution.
This guide sets out how your organisation’s policies for helping customers in vulnerable circumstances can...
Customers are living through the deepest recession since records began. How their utility provider responds...
Find out how a leading motor finance provider successfully managed the challenges of the COVID...
"The ethos of your company was one of the main reasons I chose you to partner with us. I look forward to all the new exciting developments in both our futures."
“We selected Flexys as our partner to develop this specific solution as it puts the end customer at the heart of the solution. The technology is an effective solution that helps both banks and their customers, and I’m confident that it can be applied to a breadth of other scenarios in the future.”
"Flexys’ genuine partnership approach is unique within the market and they have a creative and innovative way of thinking. They’re always guiding us towards what else technology can do to make our business better"
"Flexys really understand our business and have been responsive in delivering technology that adds a great deal of value to our collections team and ultimately, to our customers"
"We chose Flexys because of their innovative approach. They bring a wealth of experience and knowledge from the finance sector and they really understand collections. Whereas other potential suppliers we spoke with offer solutions that are “off-the-shelf”, Flexys were far more adaptable to our business and customer needs. They've been helping us create a solution for the future, not one based on what’s already been done."
"A fantastic partnership that evolves Collections strategy into the digital age with a powerful focus on meeting the differing needs of our customers. It has been positive working together to build a flexible digital solution that positions us for the future!"
"Customers in arrears can now access online services to help them create a budget and resolve their arrears at a time and place convenient to them. This digital innovation means we can concentrate resources where they are needed most and engage with customers using the channels they prefer."
"It’s at times like these that businesses need to move quickly and get the right technology in place so that customers can get the right assistance as soon as possible. With the Flexys evaluation tool rapidly delivered and up and running in days, our advisors are now better placed to reach customers who need our help more quickly and prioritise those in the most difficult circumstances."
“Flexys were able to deliver changes in 2 days where our existing supplier took 6 months or more”
"With Flexys, we found everything we were looking for."
"When COVID hit, we quickly created some specific journeys within our digital platform. We worked with Flexys to very quickly get that up and running. Digital for us, was a game-changer”
“We did an NPS survey around the COVID journeys (created with Flexys) and had an NPS score of +72 which is world-class, certainly in debt collection”
“We couldn’t have been happier with the service provided by Flexys, they have been brilliant”
“We are delighted to be partnering with Flexys. We like the team, and we like their solution, and we are confident Flexys will help us develop a market-leading Servicing and Collections operation for the benefit of our customers.”