"Flexys were undoubtedly one of the best partners we worked with and played a significant role in the MotoNovo Finance story."

"The tight regulatory timeframes for deployment meant there was a significant degree of pressure to deploy but the considerable time, effort and commitment from both Virgin Money and Flexys colleagues allowed us to provide slick and modern ongoing support to our customers impacted by the pandemic."

"Loads of great feedback from our agents; it’s totally transformed the way we work and the way we’re managing our collections processes. We’re getting really excited about where it’s going to lead to in the future”

"Responsive, knowledgeable service desk with consistent first-call resolution."

"We were really impressed with the product; it does everything we want to do. We can see all the opportunities in the future for what we’d like to do with the product."

"We worked together at pace with Flexys to be the first bank to bring this innovative way to manage the Government’s Pay As You Grow options on Bounce Back Loans to our customers.”

"We really love working with the team from Flexys; they have been fantastic throughout the development, the project, through the implementation, and we look forward to working with you guys in the future.”

"We are delighted to continue our partnership with Flexys to provide our customers with what they have told us is an easy-to-understand and use solution."

"Most recently you and your team were instrumental to our response to Covid, which enabled us to not only take great care of our customers at their time of need but also ensure as a business, the pandemic didn't blow us off course."

"The team has shown a real thirst for our research on identifying and supporting customers in vulnerable situations - we feel this demonstrates that, as a company, they are eager to use such knowledge to design systems that are focused on the needs of a wide range of people, not just 'typical' consumers."

"By working with Flexys, we were able to provide customers with an end-to-end digital self-serve solution for a very complex combination of options."

"We have been impressed with Flexys’ blend of enthusiasm and pragmatism in testing and adopting new approaches to improve outcomes for clients and their customers."

"Billing Finance partnered with Flexys following the successes of MotoNovo and have seen very positive results even early in our journey and product development. A great team to work with."

"Flexys’ genuine partnership approach is unique within the market and they have a creative and innovative way of thinking. They’re always guiding us towards what else technology can do to make our business better."

"Flexys really understand our business and have been responsive in delivering technology that adds a great deal of value to our collections team and ultimately, to our customers."

"We chose Flexys because of their innovative approach. They bring a wealth of experience and knowledge from the finance sector and they really understand collections.

"A fantastic partnership that evolves Collections strategy into the digital age with a powerful focus on meeting the differing needs of our customers."

"Whereas other potential suppliers we spoke with offer solutions that are “off-the-shelf”, Flexys were far more adaptable to our business and customer needs. They've been helping us create a solution for the future, not one based on what’s already been done."

“Flexys were able to deliver changes in 2 days where our existing supplier took 6 months or more.”

"When COVID hit, we quickly created some specific journeys within our digital platform. We worked with Flexys to very quickly get that up and running. Digital for us, was a game-changer.”

“We did an NPS survey around the COVID journeys (created with Flexys) and had an NPS score of +72 which is world-class, certainly in debt collection.”

“We couldn’t have been happier with the service provided by Flexys, they have been brilliant.”

“We are delighted to be partnering with Flexys. We like the team, and we like their solution, and we are confident Flexys will help us develop a market-leading Servicing and Collections operation for the benefit of our customers.”