Collaborate is our digital self-service collections solution that lets you engage with your debtors in a dynamic and flexible way. This encourages greater take up of offers, promises and arrangements, resulting in more debts resolved and more revenue collected.
- Digitally driven self-service debt resolution
- Collaborative engagement, not confrontational
- Fair and appropriate arrangement and promise creation
- Sentiment and vulnerability identification and scoring
- Seamless customer journey
- Cloud-based agile delivery within weeks
- Fully integrated with other Flexys modular collections solutions
Designed for the modern era where customers increasingly prefer to resolve issues via digital self-service, it transforms the way we think about early stage collections.
For the vast majority of customers in arrears it eliminates the need for collections letters and expensive agent calling and replaces it with an environment where debtors feel empowered to propose their own resolution, while also providing you with valuable insights into their wider financial health and potential vulnerabilities.
And because Collaborate is delivered as a digital cloud solution it can be implemented and delivering improved collections performance within a matter of weeks. It works seamlessly with legacy systems and modern digital platforms as well as integrating with other Flexys modular solutions to deliver a complete end-to-end enterprise collections system.