Cognition is our modular solution that delivers the power of machine learning and artificial intelligence to optimise a wide range of processes across the collections life cycle.
- Define customer segments and actions across the collections lifecycle
- Optimise DCA management and allocation
- Identify Customer vulnerability
- Self-cure/won’t pay identification
- Fully integrated with other Flexys modular collections solutions
In addition to being embedded in our Collect and Collaborate solutions it can also be deployed on a standalone basis using a well-proven methodology to integrate with existing collections systems quickly and easily, to produce immediate, quantifiable benefits.
So, it can optimise early stage collections by quickly identifying “can’t pays” from “won’t pays” ensuring vulnerable customers are identified and treated appropriately while allowing “won’t pays” to be fast tracked to DCAs reducing costs to collect.
Meanwhile, in late stage collections Cognition can also be used to determine which accounts go to which DCAs to ensure the best collections outcome in terms of cost and debt collected.
And because Cognition is delivered as a digital cloud solution it can be implemented and delivering improved collections performance within a matter of weeks. It works seamlessly with legacy systems and modern digital platforms as well as integrating with other Flexys modular solutions to deliver a complete end-to-end enterprise collections system.