Podcasts
Refreshing Collections Podcast: Episode 2 Utilities
by Astra Baker
Our second podcast in the Refreshing Collections series examines a number of collections issues faced by the Utility sector.
For the second Refreshing Collections podcast, Flexys are joined by OVO Energy, Dŵr Cymru Welsh Water and Bristol Energy for a lively discussion about how energy and water suppliers can improve the sector’s reputation for managing customers in arrears.
The panel focused on bringing positive changes to the debt collection process and making it a valued part of customer service. They also discussed digital engagement and how machine learning could help to serve customers more effectively and efficiently.