Refreshing Collections podcast– how did the utility sector respond to COVID-19 lockdown? | Flexys

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Refreshing Collections podcast– how did the utility sector respond to COVID-19 lockdown?

by Flexys Marketing Team

In the latest Refreshing Collections podcast recorded during lockdown, Paddy Gilling talks to utility sector debt collection consultant, David Lemon, on the challenges the water and energy sectors have faced during the pandemic, how they responded and what lessons they are taking forward.

With tough economic conditions ahead, the pressure is on utility debt collection departments to keep revenue coming in, make provision for customers suffering hardship and build a competitive customer service reputation. What are the short and longer-term effects that customers and suppliers alike will face?

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