E-Guides
Breaking the cycle: replacing legacy debt management software
Replacing legacy collections software with minimum risk and maximum benefits For decades, debt collection software...
Resources
E-Guides
Positive steps for utility collections teams planning for 2021 and beyond
Customers are living through the deepest recession since records began. How their utility provider responds...
E-Guides
Helping customers in vulnerable circumstances: what is the role of collections technology?
This guide sets out how your organisation’s policies for helping customers in vulnerable circumstances can...
E-Guides
Bridging the Digital Divide: how can building societies ensure positive outcomes for non-digital members?
The Digital Divide Most of us struggle to imagine life without digital connectivity. We Whatsapp...
News & Opinion
Flexys COVID-19 digital hardship evaluation tool
With 900,000 people applying for universal credit in the space of two weeks and thousands...
E-Guides
Selecting a digital self-service debt management solution
Predictions of the danger to businesses that delay their digital transformation journey have proved highly...
E-Guides
Case study: Flexys and MotoNovo–managing exceptional demand
Managing exceptional demand and turning frustration into advocacy Like all lenders, MotoNovo Finance experienced an...
News & Opinion
How can technology create extra capacity quickly to meet extraordinary demand?
These are extraordinary times. There is clearly much work to be done by the right...
News & Opinion
Does a digital-first debt collection strategy mean digital only?
Earlier this year, I attended the Money Advice Liasion Group’s South West meeting and presented...
E-Guides
From shock to strategy: post COVID-19 actions for a resilient debt collection operation
Both lending and debt collection have been disrupted over the last month and previously reliable...
Events
Collection professionals meet-up
Collections is a fast-paced environment and it’s often hard to find the time to share...
News & Opinion
Shifting up a gear: MotoNovo Finance transforms services for customers in arrears
MotoNovo Finance, one of the UK’s fastest-growing independent finance companies, has transformed its services for...
News & Opinion
Can debt collection departments meet demand without increasing the cost to serve?
Every collections manager knows there are finite resources with which to do the job. As...
News & Opinion
Admiral Loans selects Flexys for digital debt management solution
Admiral Financial Services has become the latest credit provider to deploy a Flexys debt management...
Podcasts
Podcast: It’s maths not magic: real-world AI for debt management
The third podcast in the Refreshing Collections series examines the potential of machine learning in...
Events
Flexys roundtable examines real-world AI for debt management
People have strong opinions on AI and machine learning but getting the opportunity to speak...