E-Guides
Breaking the cycle: replacing legacy debt management software
Replacing legacy collections software with minimum risk and maximum benefits For decades, collections software has...
Resources
E-Guides
Positive steps for utility collections teams planning for 2021 and beyond
Customers are living through the deepest recession since records began. How their utility provider responds...
E-Guides
Helping customers in vulnerable circumstances: what is the role of collections technology?
This guide sets out how your organisation’s policies for helping customers in vulnerable circumstances can...
Resources
Bridging the Digital Divide: how can building societies ensure positive outcomes for non-digital members?
The Digital Divide Most of us struggle to imagine life without digital connectivity. We Whatsapp...
News & Opinion
Securing the Brave New World: can utilities trust their consumers’ data to AI?
Flexys CISO Dr David Scholefield features in Utility Week
News & Opinion
New banks seek debt collection systems with a good cultural and technological fit
As challenger banks continue to increase their market share and with economic uncertainty looming, many...
News & Opinion
Don’t wait til it’s raining to fix the roof: can your collections processes cope under pressure?
As rising bills and economic uncertainty put pressure on household budgets, energy providers are looking...
News & Opinion
As water utilities prepare for C-MeX, can debt collection play a role in improving satisfaction rates?
“Collections is a service; if we can get that message across in a friendlier way...
Events
Flexys hosts collections professionals at Energy Forum roundtable
This October, Flexys is once again hosting the Energy Forum roundtable, chaired by Ian Parry,...
Resources
Debt collection as a customer service
Challenger organisations across many sectors are promoting easy-to-access, flexible customer service as a differentiator with...
News & Opinion
An interview with the Chief Information Security Officer at Flexys
Dr David Scholefield talks his role as CISO at Flexys David, can you tell us...
News & Opinion
Accountability: the FCA on Artificial Intelligence in financial services
Christopher Woolard, Executive Director of Strategy and Competition at the FCA, gave an interesting speech...
News & Opinion
Flexys Solutions appoints Chief Information Security Officer
Dr David Scholefield has vast experience working across diverse information security sectors including banking, pharmaceuticals...
News & Opinion
Customer-centric design drives better debt collection service
In the last five years, debt collection has become the focus of transformative thinking that...
Podcasts
Refreshing Collections Podcast: Episode 2 Utilities
The second Refreshing Collections podcast examines debt collection issues faced by the utility sector. For...
News & Opinion
“If only we knew…” How machine learning is revolutionising utility sector debt collection
Flexys featured in Flex magazine, Utility Week‘s new technology quarter