Shifting up a Gear: MotoNovo Finance Transforms Services for Customers in Arrears

MotoNovo Finance, one of the UK’s fastest-growing independent finance companies, has transformed its services for customers who have fallen behind with their payments. MotoNovo selected the Flexys Collaborate digital self-service platform to provide their customers with a quick, low-stress way to resolve their debt episode independently, without having to make a phone call.

Now, customers can log into their Money Manager account at any time using their smartphone, tablet or computer and make a secure payment, make a promise to pay or agree a repayment arrangement using an online income and expenditure tool, where necessary.

Collaborate is the digital self-service element of the Flexys end-to-end Control+ platform. It operates in true real-time and offers an exceptionally dynamic and responsive service that uses the free flow of information from multiple data sources from across organisations to inform the most appropriate journey for each individual customer. Collaborate can easily be extended to accommodate business and regulatory changes, and as a cloud-native product, will never go out of date.

MotoNovo Head of Collections, Mark Porter, explained their choice of supplier saying

‘Flexys’ genuine partnership approach is unique within the market and they have a creative and innovative way of thinking. They are always guiding us toward what else technology can do to make our business better.’

Dave Briggs, the COO at MotoNovo added

‘I believe machine learning technology will be the next big thing in car finance collections. That’s why we’ve been working with Flexys to introduce a ML-led customer engagement platform. Flexys really understand our business and have been responsive in delivering technology that adds a great deal of value to our collections team and, ultimately, to our customers.’

Flexys CEO, Jon Hickman commented,

‘MotoNovo Finance placed their trust in Flexys as a start-up company back in March 2018. Their valuable feedback has been instrumental in guiding our product development and we are immensely proud to see the great results MotoNovo are getting from Collaborate. This deployment allows their customers to choose online services if they prefer, freeing up contact centre staff to concentrate on those who need more help, or who prefer to speak on the phone.’