CCR Magazine: Flexys CTO Brian Smith evaluates the response to COVID-19 | Flexys

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CCR Magazine: Flexys CTO Brian Smith evaluates the response to COVID-19

by Flexys Marketing Team

In the July issue of CCR Magazine, Flexys systems architect and CTO, Brian Smith discusses the differing responses to the COVID-19 crisis and how a clean, modern technology infrastructure allowed some lending organisations to turn their collections operation on a pinhead to meet the changing conditions.

“What collections managers need is the ability to apply their knowledge and experience and evolve services to meet business and customer demand; reliably, quickly and cost-effectively. What’s holding them back?”

When systems, teams and customers were all put under stress, what enabled collections managers to innovate, stay one step ahead of developments and preserve customer loyalty?

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