News & Opinion
CCR Magazine: Flexys CTO Brian Smith Evaluates the Response to COVID-19
In the July issue of CCR Magazine, Flexys Systems Architect and CTO, Brian Smith discusses the differing responses to the COVID-19 crisis and how a clean, modern technology infrastructure allowed some lending organisations to turn their collections operation on a pinhead to meet the changing conditions.
“What collections managers need is the ability to apply their knowledge and experience and evolve services to meet business and customer demand; reliably, quickly and cost-effectively. What’s holding them back?”
When systems, teams and customers were all put under stress, what enabled collections managers to innovate, stay one step ahead of developments and preserve customer loyalty?