Jon started Flexys in 2016 with co-founder, Brian Smith, and has overseen the growth of the company from just two to 50 employees, gaining clients including high street banks and some of the UK’s largest utility providers. As the company implements plans for significant expansion, James takes on the CEO role with immediate effect, while Jon becomes a Non-Executive Director, focusing on advice, vision and strategy. Our current Head of Partnerships, Stu Robinson, is promoted to Chief Operating Officer.
Jon Hickman said “Building Flexys with Brian and our outstanding team has been a highly rewarding experience, an education and a real pleasure. As I approach my sixtieth birthday, it’s an ideal time to move into a new board role and hand the day-to-day running of the business to James. James has the skills, energy and determination to take on the next phase of growth and I couldn’t be happier and more confident about the future of Flexys in his hands.”
Brain Smith commented ‘Since founding, Jon has worked tirelessly to develop and champion intelligent debt resolution in the digital era at the same time as running the business day to day. He has put together a superb team at Flexys. I’m delighted he will now be able to focus on his vision for collections, particularly in these unprecedented times, steering Flexys in a direction that continues to provide excellent value for our clients and their customers. James has demonstrated boundless energy, huge organisational capacity and many fresh ideas. I’m certain his leadership will be key in enabling Flexys to grow and thrive – we have an exciting future.’
James Hill said “Flexys is on track to become the global leader in debt management collection and recovery solutions and I relish the opportunity to lead the business to reach this goal. 2023 will be a key year for Flexys as we dramatically scale up the business, develop our global partner ecosystem and expand sales into new regions. With a solid client base to build on, we are ideally positioned to realise our ambitious timetable for growth. I thank Jon for all the hard work, vision and commitment he has dedicated to Flexys and look forward to his continued input as a valued advisor to the business.”