Interview with Water Plus: a Debt Collection Transformation | Flexys

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Interview with Water Plus: a Debt Collection Transformation

We’re delighted to be shortlisted for two prestigious awards, along with our client Water Plus, in this year’s Credit and Collections Technology Awards.

Ahead of the ceremony on 23 November 2023, our CEO, James Hill, spoke to Mike Jones, DCA and Debt Strategy Manager at Water Plus, about the motivation and objectives for transforming the company’s debt management technology. Mike offers some advice to anyone considering a similar core collections modernisation project, reveals the unexpected outcomes of implementing Control+, and shares what it means to the Water Plus collections team to be finalists in two awards categories.

  • Best Use of Technology
  • Innovation in Collections and Recoveries

Click to watch the full interview on our YouTube channel:

Click to watch the interview on YouTube

If you’d like to explore how Flexys can support your collections goals and help you evolve your debt management system in a way that suits your organisation, get in touch to start a conversation with our team.

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Water Plus are the UK’s largest B2B water retailer with over 360,000 customer accounts throughout England and Scotland. From supermarkets to multinational manufacturers, national chains to corner shops, the public sector to charities, they support organisations of all sizes across all sectors with their water accounts.