How do financial insecurity and low numeracy skills impact debt collection? | Flexys

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How do financial insecurity and low numeracy skills impact debt collection?

Learn about the importance of numerical skills and accessible budgetary tools for individuals struggling to access, understand and manage the debt collection process.

Our special guests, Professor Sharon Collard of the Personal Finance Research Centre and Ben Perkins of Plain Numbers will illuminate the data on financial well-being and levels of numeracy, explore approaches to making the debt collection process accessible to all levels of skill and confidence, and share what it’s like for customers under severe financial stress managing multiple debts.

πŸ—“οΈ Thursday, 23rd May 2024
πŸ•§ 2Β pm BST
βŒ› 45 minutes


βœ… Understand how financial pressure impacts customer engagement

βœ… Be aware of common areas where payment communications go wrong

βœ… Learn how to support customers who struggle with numbers

🎀 Interactive Q&A – ask the experts about your Collections challenges


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