More than ever, every penny counts. In the current economic squeeze triggered by the COVID pandemic, scrutiny has been focused upon the millions of pounds tied up in uncollected tenant arrears. Income teams are expected to collect more while controlling costs and avoiding bad publicity and reputational damage.
With visits, letters and phone calls falling rapidly out of favour, do income teams have the 21st-century tools for the job?
Many housing association income teams ‘get by’ with antiquated debt management systems rooted in the pre-internet age that cost more and deliver less than a modern system. Why?
Read the full article: Housing Technology Magazine