Flexys Solutions is pleased to announce First Response Finance as its fourth motor finance client. First Response, part of the Itochu group, will be migrating from their existing Tallyman platform to the Flexys Control+ debt management system as part of an ambitious digital transformation programme.
Jon Hickman, Flexys CEO said ‘I am very pleased to welcome First Response as our latest client. We will be helping the First Response team to move from an on-premise legacy platform, migrating their entire collections activity to Control+ and realising all the advantages of speed, resilience and agility that this offers. The time is right for forward-thinking organisations like First Response to benefit from a truly digital-first approach and we look forward to working closely with Jonathan and his team.’
Jonathan Pollard, Operations Director at First Response Finance explained the decision to select Flexys, saying ‘Choosing a partner can be a difficult choice, but if you spend sufficient time assessing the field, you know when you’ve met the right one.’
Control+ will provide First Response with end-to-end collections functionality. The platform features include a full digital self-service facility and a configurable workflow engine that empowers teams to move away from more traditional, linear collections processes, focusing instead on the customer journey and building strategies that adapt to customer interactions. In addition, an immutable audit trail provides data integrity which can be used to evidence activity and provide operational insights via real-time reporting.
About Flexys Solutions
Flexys is a specialist debt collection software supplier providing an intelligent end-to-end debt collection system built on decades of commercial, developmental and operational industry experience. They help clients move away from old-fashioned multi-year waterfall deployments to a progressive microservices model. This approach enables clients to realise benefits from day one while maintaining optimal functionality through the regular selection of new features and improvements and via a programme of continuous innovation,
About First Response Finance
Formed in 1998, First Response Finance offers vehicle finance to non-prime customers from their offices in Nottingham, Leigh and Glasgow. First Response is part of the Itochu Corporation, a company that includes Kwik Fit and Stapletons Tyres. First Response are repeat winners of the Feefo Platinum Service Award for customer reviews, and one of the Sunday Times Best Companies to Work For 2020.
To find out more about Control+ and discuss how Flexys can help you benefit from our collections technology and expertise