We are thrilled to announce that Flexys and Water Plus have been honoured with the prestigious Best Use of Technology Award for their outstanding collaboration, at the 2023 Credit Connect Credit and Collections Technology Awards.
The independent judges comments on the winning project included:
“This is a great solution that really leverages the best in technology.”
“…offers excellent efficiencies. It is a well-delivered implementation producing evidence of improved productivity and reducing complaints.”
“… has improved the customer journey in the utility industry, with a useful tool that can be configurable to adapt customer journeys when needed.”
“An innovation in utilities to reduce collections friction and improve data integrity.”
Transforming Debt Collection
Flexys and Water Plus joined forces with a shared vision: to transform and modernise debt collection processes within the water industry. Recognising the need for more efficient, customer-centric approaches, we embarked on a journey to empower the Water Plus Collections team with a highly flexible and hyper-configurable real-time debt management platform.
Through a collaborative effort and a deep understanding of Water Plus’ unique challenges, we implemented our groundbreaking Control+ product, tailored specifically to enhance B2B debt collection strategies. The result has been a paradigm shift in how technology supports and empowers the debt collection process at Water Plus.
The Power of Partnership
This accolade recognises the power of collaboration and the strength of a partnership built on innovation, dedication, and a shared goal. Together, Flexys and Water Plus have demonstrated that when a clear vision to improve combines with industry expertise and cutting-edge technology, remarkable advancements can be achieved.
The Best Use of Technology Award is a testament to the tireless efforts and dedication of both teams. It showcases our mutual commitment to pushing boundaries, driving positive change, and delivering exceptional results within the water retail sector.
Gratitude and Looking Ahead
Our thanks to the awards organisers, Credit Connect, for a wonderful evening of recognition and celebration, and to the judges for their consideration.
This award serves as inspiration to continue pushing the boundaries of technology in the pursuit of excellence. As we celebrate this milestone, we look forward to further collaborations and innovations that will continue to transform industries, drive efficiency, and elevate customer experiences.
Find out more about this award-winning project in this video interview with Mike Jones, DCA and Debt Manager at Water Plus: