Flexys and Aldermore: Credit Awards 2024 Finalists | Flexys

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Flexys and Aldermore: Credit Awards 2024 Finalists

We are thrilled to have been shortlisted, along with our client, Aldermore Bank, in the Best Use of Technology category at the 2024 Credit Strategy Credit Awards.

The judges heard about the digital transformation project that transformed Aldermore’s motor division collections, offering customers a highly popular self-service debt management option. The exceptional results led to Aldermore extending Flexys Control+ into its asset finance and mortgage divisions.

The project:

Flexys Control+ is an integral part of  Aldermore’s motor division Money Manager app, providing self-service options for customers in arrears.

Using solely digital engagement, over 55,000 payments were taken in the last twelve months, with £100m of payments processed.

In the last year, over 11,000 customers were able to complete and share a Standard Financial Statement online, saving over 1800 hours of agent time (based on a 10-minute average completion).

Gavin Bentley, Director of Financial Assistance at Aldermore, said, “Our staff love the Flexys system as they can spend more time with our vulnerable customers who need support.”

James Hill, CEO at Flexys, said, ‘Our close and longstanding partnership with the Aldermore team is focused on continually adding value to their Control+ solution, ensuring the bank’s customers have the most convenient and accessible options to resolve their debt at their fingertips. In turn, this frees up the collections team to spend more time with customers who need additional support. We are delighted to be finalists in the Credit Awards, which is a testament to the innovative spirit and commitment to excellence of both of our teams.”

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