Helping Vulnerable Customers: What is the Role of Collections Technology? | Flexys

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Helping Vulnerable Customers: What is the Role of Collections Technology?

This guide explores how your organisation’s policies for helping customers in vulnerable circumstances can be supported rather than hampered by your debt management system. 

As a systems supplier, it is our aim to ensure that the advances afforded to us by modern technology help you to reach vulnerable customers, treat them fairly and appropriately, and achieve positive and consistent outcomes for them.

The right collections technology can support your efforts to provide the most inclusive and motivating experience possible for all customers, whatever their current circumstances or their communication preferences. It can help you to monitor, evaluate and audit services to ensure consistent and positive outcomes in line with regulator guidance. 

Take a look at this guide, and if you’d like to hear more about how Control+ can help you deliver the best service for all your customers, our team will be happy to take you through the options: enquiries@flexys.co.uk

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