Helping Customers in Vulnerable Circumstances: What is the Role of Collections Technology? | Flexys

E-Guides

Helping Customers in Vulnerable Circumstances: What is the Role of Collections Technology?

This guide sets out how your organisation’s policies for helping customers in vulnerable circumstances can be supported rather than hampered by your debt management system. 

As a systems supplier, it is our aim to ensure that the advances afforded to us by modern technology help you to reach vulnerable customers, treat them fairly and appropriately, and achieve positive and consistent outcomes for them.

The right technology can support your efforts to provide the most inclusive and motivating experience possible for all customers, whatever their current circumstances or their communication preferences. It can help you to monitor, evaluate and audit services to ensure consistent and positive outcomes in line with regulator guidance. 

Want to continue reading?

Let us know your work email address and we will send you a copy

Flexys is committed to respecting your privacy. We will not sell, distribute or lease your personal information to third parties. From time to time, we would like to contact you about our products and services, if you consent, please tick below

I agree to receive communications from Flexys Solutions

You can unsubscribe from these communications at any time, please review our Privacy Policy. By clicking send, you consent to allow Flexys Solutions to store and process the personal information submitted above to provide you with the content requested.

Thank you for your interest, please check your inbox.