Helping Customers in Vulnerable Circumstances: What is the Role of Collections Technology?

This guide sets out how your organisation’s policies for helping customers in vulnerable circumstances can be supported rather than hampered by your debt management system. 

As a systems supplier, it is our aim to ensure that the advances afforded to us by modern technology help you to reach vulnerable customers, treat them fairly and appropriately, and achieve positive and consistent outcomes for them.

The right technology can support your efforts to provide the most inclusive and motivating experience possible for all customers, whatever their current circumstances or their communication preferences. It can help you to monitor, evaluate and audit services to ensure consistent and positive outcomes in line with regulator guidance.