E-Guides
Beyond I&E: Managing Affordability in a Crisis
Introduction The Standard Financial Statement has been a valuable addition to the debt collection process...
E-Guides
E-Guides
2022: The Risk to Utility Sector Revenue, Customer Service and Regulatory Compliance. What are the Challenges and the Solutions?
With a series of cost of living hits landing, it’s hard to underestimate the impact...
E-Guides
Five Critical Requirements for a Twenty-First-Century Collections System
When the time comes to replace your existing collections system, there are some key advantages...
E-Guides
Managing Housing Arrears in 2022: Delivering Flexibility, Speed and Control to Income Teams
The COVID-19 pandemic continues to have an impact on housing associations and their tenants with...
E-Guides
Cloud-Native or Cloud-Based Technology – What is the Right Choice for Debt Collection?
If you’re researching your next debt collection system, you will have noticed subtle differences in...
E-Guides
Bridging the Digital Divide: How can Building Societies Ensure Positive Outcomes for Non-Digital Members?
The Digital Divide Most of us struggle to imagine life without digital connectivity. We Whatsapp...
E-Guides
Helping Customers in Vulnerable Circumstances: What is the Role of Collections Technology?
This guide sets out how your organisation’s policies for helping customers in vulnerable circumstances can...
E-Guides
Positive Steps for Utility Collections Teams Planning for 2021 and Beyond
Customers are living through the deepest recession since records began. How their utility provider responds...
E-Guides
Case Study: Improving Liquidity in a Crisis
Find out how a leading motor finance provider successfully managed the challenges of the COVID...
E-Guides
Breaking the Cycle: Replacing Legacy Debt Management Software
Replacing legacy collections software with minimum risk and maximum benefits For decades, debt collection software...
E-Guides
Case study: Flexys and MotoNovo–Managing Exceptional Demand
Managing exceptional demand and turning frustration into advocacy Like all lenders, MotoNovo Finance experienced an...
E-Guides
From Shock to Strategy: Post COVID-19 Actions for a Resilient Debt Collection Operation
Both lending and debt collection have been disrupted over the last month and previously reliable...