Balancing People and Technology: Flexys Panel Announced | Flexys

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Balancing People and Technology: Flexys Panel Announced

We are delighted to reveal our Credit Week panel session for 2024.

Balancing people and technology to deliver empathetic and effective customer experiences.

Join us for a timely discussion on how to keep customers at the heart of collections in a world of increasing automation, digital communications, chatbots, and AI.

Our special guests, Sam Challenger, Director of Collections and Customer Experience at Billing Finance and Richard Mansell, Consulting Director at Concentrix, will consider the challenges of delivering empathetic customer care while meeting critical business efficiency goals.ย What are the risks and opportunities that advanced technology presents?

Join us!
๐Ÿ—“ 11:20, Tuesday 18th June
๐Ÿ“ The Blue Room, Celtic Manor

Meet our expert guests

Sam Challenger, Director of Collections and Customer Experience at Billing Finance

Sam is an influential Senior Operations Manager, with a sustained record of success in transforming operations within Financial Services. She is an inspirational leader with over fifteen years of experience in leading people through challenging environments. Sam strongly believes in making it as easy as possible for customers to communicate with collections and that empathy builds strong relationships that make it easier to get the right outcome.

www.billingfinance.co.uk

Richard Mansell, Consulting Director at Concentrix

Rich specialises in business performance, change initiatives, and effective team management. He works with clients in Financial Services, blending technology, critical thinking, and innovation to deliver transformational customer experiences. Rich sees 2024 as a pivotal time from a technology, regulatory, customer experience, resourcing, and product perspective and thinks finding the right blend is essential to the future of finance.

www.concentrix.com

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