Flexys launches COVID-19 hardship evaluation tool
7th April 2020
With 900,000 people applying for universal credit in the space of two weeks and thousands more on furlough or reduced hours, many organisations have experienced up to a tenfold increase in customers contacting their collections...
How can technology create extra capacity quickly to meet extraordinary demand?
23rd March 2020
These are extraordinary times. There is clearly much work to be done by the right agencies, authorities and decision-makers in the coming months. Debt collection teams, processes and systems are coming under enormous pressure and...