Digital Self Service
24/7 customer self-service debt collection on mobile, tablet or PC
- Dynamic digital customer journeys that reduce the cost to collect
- Improved engagement and debt resolution across the entire cycle
- Reduced broken commitments through sustainable first-time resolution
- Enhanced business reputation – treating vulnerable customers fairly
Our digital self-service debt management product helps you engage with customers in arrears in a dynamic and flexible way using the channels they prefer.
- Collaborative, inclusive engagement, not confrontational
- Fair and appropriate arrangements based on real-time information
- Dynamic customer journeys that respond to customer input
- Cloud-native solution–continually improved and always up-to-date
- Rapid delivery ensures quick time-to-value for your business
For the vast majority of customers in arrears, digital self-service eliminates the need for collections letters and agent calling. Delivered as a digital cloud product, it can be implemented and improving collections performance within a matter of weeks.
