Digital Self Service | Flexys

Digital Self Service

24/7 customer self-service debt collection on mobile, tablet or PC

  • Dynamic digital customer journeys that reduce the cost to collect
  • Improved engagement and debt resolution across the entire cycle
  • Reduced broken commitments through sustainable first-time resolution
  • Signpost customers to appropriate support options
  • Enhanced business reputation – treating vulnerable customers fairly

 

Control+ Digital helps you engage with customers in arrears in a dynamic and flexible way using the channels they prefer.

  • Collaborative, inclusive engagement, not confrontational
  • Fair and appropriate arrangements based on real-time information
  • Dynamic customer journeys that respond to customer input
  • Increased awareness and take up of help schemes, support and advice through targeted journeys
  • Rapid delivery ensures quick time-to-value for your business

For the vast majority of customers in arrears, Control+ Digital eliminates the need for collections letters and agent calling. Delivered as a cloud product, it can be implemented and improving collections performance within a matter of weeks.

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