Collect | Flexys

Modular, event-driven contact centre solution for segmentation, treatment, automated workflow and agent management

  • Sophisticated, flexible segmentation and automated, graphical workflow
  • Manage customer interaction from self-service through to agent engagement and automated follow up on a single platform in real-time
  • Smart data visualisation and easy-to-use, intuitive agent interface
  • Control in your hands: easy to configure, highly scalable and extensible
  • Effortless performance monitoring across the collections landscape

Designed for the digital age using cloud-native technology, Collect enables you to create end-to-end collections strategies to manage customer interactions from self-service through to agent engagement and automated follow up.

At the same time, agents are empowered with context-sensitive customer information, next best actions and guidance that ensures they have relevant and productive conversations every time. A range of insights and agent guidance means that potentially vulnerable customers can be identified and managed appropriately using sophisticated business process modelling techniques.

  • Simple and easy to use agent interface
  • Configuration tool delivers control to your team
  • Sophisticated, flexible segmentation and automated workflow
  • Creative data visualisation, dashboards and MI
  • Cloud-native solution– real-time processing, continually improved and always up-to-date
  • Rapid delivery ensures quick time-to-value for your business
  • Champion/challenger strategy testing for optimum results

Book A Demo All Solutions