Agent Management, Workflow, Automation
Contact centre solution for segmentation, treatment, automated workflow and agent management
- Sophisticated, flexible segmentation and automated, graphical workflow
- Manage customer interaction from self-service through to agent engagement and automated follow up on a single platform in real-time
- Smart data visualisation and easy-to-use, intuitive agent interface
- Control in your hands: low code configuration tools, highly scalable and extensible
- Effortless real time performance monitoring across the collections landscape
Designed for the digital age using cloud-native technology, our contact centre product enables you to create end-to-end collections strategies to manage customer interactions from self-service through to agent engagement and automated follow up.
Agents are empowered with real time, context-sensitive customer information, next best actions and guidance that ensures they have relevant and productive conversations every time. A range of insights and agent guidance means that potentially vulnerable customers can be identified and managed appropriately using sophisticated business process modelling techniques.
- Intuitive and easy to use agent interface
- Low code configuration tools deliver control to your team
- Sophisticated, flexible segmentation and automated workflow
- Creative data visualisation, dashboards and MI
- Cloud-native solution– real-time processing, continually improved and always up-to-date
- Rapid delivery ensures quick time-to-value for your business
- Champion/challenger strategy testing for optimum results