Agent Management, Workflow, Automation | Flexys

Agent Management, Workflow, Automation

Contact centre solution for segmentation, treatment, automated workflow and agent management

  • Sophisticated, flexible segmentation and automated, graphical workflow
  • Manage customer interaction from self-service through to agent engagement and automated follow-up on a single platform in real-time
  • Smart data visualisation and easy-to-use, intuitive agent interface
  • Control in your hands: low code configuration tools, highly scalable and extensible
  • Effortless real time performance monitoring across the collections landscape

Designed for the digital age using cloud-native technology, our contact centre product enables you to create end-to-end collections strategies to manage customer interactions from self-service through to agent engagement and automated follow up.

Agents are empowered with real time, context-sensitive customer information, next best actions and guidance that ensures they have relevant and productive conversations every time. A range of insights and agent guidance means that potentially vulnerable customers can be identified and managed appropriately using sophisticated business process modelling techniques.

  • Intuitive and easy to use agent interface
  • Low code configuration tools deliver control to your team
  • Sophisticated, flexible segmentation and automated workflow
  • Creative data visualisation, dashboards and MI
  • Cloud-native solution– real-time processing, continually improved and always up-to-date
  • Rapid delivery ensures quick time-to-value for your business
  • Champion/challenger strategy testing for optimum results

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