Control+
Control+ is a cloud-native, digital-first debt collection and recovery system managed for you in the cloud; fully robust, compliant and scalable with the flexibility to easily and quickly adapt to regulatory, economic or environmental change. It provides end-to-end collections functionality from digital self-service to agent management and recoveries.
24/7 digital self-service collections
- Seamless, inclusive digital customer journey that reduces the cost to collect
- Dynamic journeys that adapt to new information in real-time
- Reduced broken commitments through a first-time resolution
- Enhanced business reputation – treating vulnerable customers fairly
Manage segmentation, workflow, treatment and agent activity
- Sophisticated, flexible segmentation and automated, graphical workflow
- Manage customer interaction from self-service through to agent engagement and automated follow up on a single platform in real-time
- Smart data visualisation and easy-to-use, intuitive agent interface
- Control in your hands: easy to configure, highly scalable and extensible
- Effortless performance monitoring across the collections landscape
Automated litigation, DCA panel management and debt recovery
- Machine learning optimisation of DCA allocation
- Event streams for configurable data extracts
- A single ruleset and database end to end
