Solutions | Flexys

Debt management solutions for the full collections lifecycle

Flexys provides modular, highly scalable and extensible debt management, collection and recovery solutions for the digital age.

Our cloud-native solutions maximise operational efficiency, reduce the cost to collect and ensure that you deliver the best possible customer service while protecting your business from reputational and regulatory risk.

We call this Intelligent Debt Resolution.

24/7 digital self-service collections on mobile, tablet or PC

  • Seamless, inclusive digital customer journey that reduces the cost to collect
  • More debt collected and improved debt resolution across the cycle
  • Reduced broken commitments through a first-time resolution
  • Enhanced business reputation – treating vulnerable customers fairly

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Modular contact centre solution for segmentation, workflow, treatment and agent management

  • Sophisticated, flexible segmentation and automated, graphical workflow
  • Manage customer interaction from self-service through to agent engagement and automated follow up on a single platform in real-time
  • Smart data visualisation and easy-to-use, intuitive agent interface
  • Control in your hands: easy to configure, highly scalable and extensible
  • Effortless performance monitoring across the collections landscape

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Automated litigation, DCA panel management and debt recovery

  • Machine learning optimisation of DCA allocation
  • Event streams for configurable data extracts
  • A single ruleset and database end to end

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