A debt management solution for the full collections lifecycle
Control+ is a single cohesive debt management platform managed for you in the cloud; fully robust, compliant and scalable with the flexibility to easily and quickly adapt to regulatory, economic or environmental change. It provides end-to-end collections functionality with different configurations of the platform forming modular solutions: Collaborate, Collect and Contain.
Control+ draws on multiple data sources to inform and drive the most responsive and appropriate engagements at every stage of the collections process.
24/7 digital self-service collections on mobile, tablet or PC
- Seamless, inclusive digital customer journey that reduces the cost to collect
- More debt collected and improved debt resolution across the cycle
- Reduced broken commitments through a first-time resolution
- Enhanced business reputation – treating vulnerable customers fairly
Modular contact centre solution for segmentation, workflow, treatment and agent management
- Sophisticated, flexible segmentation and automated, graphical workflow
- Manage customer interaction from self-service through to agent engagement and automated follow up on a single platform in real-time
- Smart data visualisation and easy-to-use, intuitive agent interface
- Control in your hands: easy to configure, highly scalable and extensible
- Effortless performance monitoring across the collections landscape