Collect | Flexys

Collect is our modular call centre solution for segmentation, workflow, treatment and agent management. Designed for the digital age, it harnesses the power of machine learning to create the “segment of one” whereby each debtor’s treatment path is uniquely tailored to them and the circumstances of their arrears.

At the same time, agents are empowered with “augmented intelligence” – context sensitive guidance which ensures they have productive, relevant conversations every time. As a result, there are more kept promises and arrangements, more debt collected, and the reputation of the business protected because agents are able to identify and manage vulnerable customers.

  • Simple and easy to use agent interface for the digital age
  • Sophisticated and flexible segmentation and workflow
  • “augmented intelligence” delivers Insight into vulnerability and sentiment driven by machine learning
  • Fully business configurable and extensible
  • Data visualisation, dashboards and MI
  • Cloud-based agile delivery within weeks
  • Fully integrated with other Flexys modular collections solutions
  • Easy-to-use collections agent management and support
  • Fully integrated with other Flexys modular collections solutions

And because Collect is delivered as a digital cloud solution it can be implemented and delivering improved collections performance within a matter of weeks. It works seamlessly with legacy systems and modern digital platforms as well as integrating with other Flexys modular solutions to deliver a complete end-to-end enterprise collections system.

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