Debt collection agencies
Whether you are providing an outsourced service, working as a 3rd party agency or acquiring a debt book, our modular Control+ collections solution can assist forward-thinking DCAs in a number of key ways.
In the first instance, our digital self-service module Collaborate enables digital self-service engagement on any device or platform to help agencies engage with customers in a dynamic and flexible way. This encourages greater take up of offers, promises and arrangements, resulting in more debts resolved and more revenue collected. It represents a low-cost way of reconnecting with the customer, securing payment arrangements without agent intervention.
Collections agencies can also use our Cognition machine learning solution to analyse debt books in a variety of ways to provide a more intelligent assessment of the debt. For example, Cognition can be employed to identify customers in need of early intervention or to help assess debt quality before a book is purchased.