How can I unlock the potential of data to enhance efficiency?
Convert your organisation’s historical data from a cost to a benefit through the application of machine learning algorithms created specifically for debt collection. This can help to answer questions such as:
- What is the optimal method of contact for this customer?
- Which customers are likely to engage online to resolve their arrears without costly actions such as letters or phone calls?
- Which DCA would provide the right treatment for this customer and be best placed to successfully collect the outstanding debt at the best price?
- Do any of our customers exhibit signs of being in a vulnerable situation?